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Changes to Prescription Ordering


McKenzie Group Practice would like to inform you of changes to the way in which we are allowing you to order your repeat prescriptions.

We have had to bring these changes in light of the current pressures within the practice due to our Covid-19 response.

From 1st DECEMBER 2020 we are no longer offering telephone ordering and our current phone line service will be closed.

Ordering of prescriptions will only be accepted via the following methods:

  1. Online via Systm1 access or the NHS app
  2. By posting your current slip to the surgery. Please address to: Prescription Requests, McKenzie House, 17 Kendal Road, Hartlepool, TS25 1QU
  3. In person - by dropping your current repeat slip into your branch surgery using the box provided
  4. Via your community pharmacy if you are eligible for the Repeat Dispensing Service – please contact your surgery or community pharmacy for details regarding this

Please click the link for more information: Patient Information regarding changes to Prescription Orders

We are applying to become an Armed Forces veteran friendly accredited GP practice

A veteran is anyone who has served for at least one day in the Armed Forces, whether regular or reserve. It means the same as ‘ex service personnel’ or ‘ex-forces’.

Whilst many aspects of the health needs of veterans are the same as for the general public, there are sometimes significant differences, particularly in relation to conditions attributable to service life and the impact upon families. These differences can be reflected in the way in which healthcare is delivered, the range and types of some specific services provided and the long-term impact upon patients and families.

If you’re in the Armed Forces or are a veteran let your GP know to help ensure you are getting the best possible care. For information on how the NHS can help you follow the link: 

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