The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system via the link at the top of this page

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• use the Automated Prescription Line (for more information please click here).
• post your current slip to the surgery. Please address to: Prescription Requests, McKenzie House, 17 Kendal Road, Hartlepool, TS25 1QU
• drop your current repeat slip into your branch surgery using the box provided

We do not take repeat prescription requests over the phone or email.

Please note when ordering repeat prescriptions online, any medication requested in the 'make custom request box' is discarded. Please do NOT use this feature.

You can usually collect your repeat prescription from your nominated pharmacy 3 to 5 working days after you have ordered it.

Your prescription will be sent electronically to your nominated pharmacy.  

If you have a repeat prescription, we may ask you to come in for a regular review.

We will be in touch when you need to come in for a review. This could be via a text message, letter or a message on your repeat prescription slip. 

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescriptions to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

If you have medication at home that you no longer require, or is out of date, please take it to a community pharamacy so it can be disposed of properly. 

Do not put it in your household bin or flush it down the toilet.

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If you are issued with a Sharps Bin, you must ensure you return this to one of the surgeries when it is full. The box MUST be SEALED and LABELLED, otherwise staff will not be able to accept it. 

Find out more about prescription charges:

Your GP, nurse or pharmacist will not generally give you a prescription for over the counter (OTC) medicines for a range of minor health conditions.

Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community. 

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription, or treatments which you may qualify to receive free under new NHS Services.

Many pharmacies are open late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

If you have questions about your medicine, your community pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

• phone for an appointment with one of our pharamcists
  • Mckenzie House: 01429 230000
  • Throston Medical Centre: 01429 282200
  • Victoria Medical Centre: 01429 272945
  • Wynyard Road Medical Centre: 01429 223195
  • Hartfields Medical Centre: 01429 869526
• complete an eConsultation