Complaints and feedback

NHS Friends and Family

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Data graph showing results of the test

Friends & Family Test Results July 2024

In August 2024 the practice received 444 responses to the NHS Friends and Family Test 

309 - Very Good
93 - Good
17 - Neither good or poor
12 - Poor
10 - Very Poor
3- Don't Know

 

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

Please read the Practice Complaints Procedure for further information: Practice Complaints Procedure

If you are complaining on behalf of someone else, written consent must be provided. Please ensure this form is completed.  

You can download our Complaints Form or pick up a form from reception and return this to McKenzie House, 17 Kendal Road, Hartlepool, TS25 1QU

You can also pursue a complaint by completing the below form.